FamilySearch: Additional Support Tools

Please only install these tools where appropriate. If you are unsure, do not install them.
  • LANDesk Files:

  • LANDesk Checker - Use to manually update the FamilySearch Support Files, reset the LANDesk connection (if necessary), and force a software portal update on center systems.

  • LANDesk Uninstaller - Uninstalls the LANDesk Support Agent, related folders and registry entries. Please note, it is recommended that you reboot the system after running this script.
  • Remote Control:

  •   Agent

  • rcagent9.0.3.10.exe - Current agent (Version 9 SP2), supports Windows 7, Vista, WinXP, and Win2k operating systems.

  • rcagent.exe - Old agent (Version 8.7 SP2), supports Win98 & WinMe operating systems.

  • rcagent3.exe - Previous stable version.

  • RCAgent3.LD4.exe - Points to the ICS Gateway LD4.ldschurch.org.

  •   Viewer

  • Remote Control Viewer 9.0.3.10 - Installs the latest version of the Remote Control Viewer. (For use with Family History's LANDesk Cloud Services appliance - LD3.LDSChurch.org).

  • Remote Control Viewer 8.7 SP2 - Installs the previous stable version of the Remote Control Viewer.
  • Drive Protection Files:

  • DPCustomCfg Package.9.0.5.0 - Contains the latest DPCustomCfg.exe, sometimes referred to as the "LANDesk Updater".

  • This package is required for systems with drive protection software such as Deep Freeze, EAZ-Fix, WinU, Drive Shield, Cornerstone, CompuGuard, etc.

  • Do NOT install this unless you have drive protection software installed. Antivirus and security suite software does not count as "drive protection" software.

  • The DPCustomCfg.exe executable file must be manually copied by your center technology specialist into the location where your maintenance software gets executed from.

  • For example, if you are using Deep Freeze and it is configured to do automated maintenance once per week, Deep Freeze's maintenance should be configured to execute a batch file that runs the DPCustomCfg.exe file.

  • Maintenance on systems protected with drive protection software should be ran at least every 30 days, but we recommend 2 - 3 times per week. Maintenance includes, at a minimum, executing DPCustomCfg.exe.
  • -- Last Updated November 4, 2010 --


  • DPCustomCfgRemove.9.0.5.0.exe - Removes (or uninstalls) all of the changes that were made with DPCustomCfg.exe.
  • -- Last Updated November 4, 2010 --